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Game Down time Issues thread

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51 Re: Game Down time Issues thread on Wed Jan 07, 2015 9:52 am

Zenobia

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They have posted conflicting information about the time the game will be down. Their twitter account said yesterday, "We will be performing maintenance works starting on Thursday, January 8th from 11:00 to 01:00 PM (CET). A surprise awaits you!"

But I just got a message in-game that says it starts an hour later and may take much, much longer than that:
BlueByte wrote:As you may have read on Facebook and Twitter, we will be performing maintenance tomorrow (Thursday) at noon (CET).
The update does not only bring you snow covered islands. We also prepared a few special quests, which will reward your avatar with winterly prizes.
And to withstand the cold you will get wood on the house. Please note that it may take a while until the update is available on the App Store. Please understand that we won't be able to give you detailed information about the exact time since this is beyond our sphere of influence.

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52 Re: Game Down time Issues thread on Wed Jan 07, 2015 9:56 am

Zenobia

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11AM CET is 5AM EST. I would assume since it says 11am in one place and 12pm in another, that if you want to be on the safe side, check in and use up all your gold at 4:30am Eastern... or when you go to sleep the night before (which is 1:30am Pacific).

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53 Re: Game Down time Issues thread on Thu Jan 08, 2015 7:59 am

Ubi worst company ever !
In Taiwan they said the maintenance will be over at 8 pm. And guess what now the game is asking for an update (same as last time) but again the update is not available in applestore ...

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54 Re: Game Down time Issues thread on Thu Jan 08, 2015 9:19 am

I still don't understand why they don't just wait for Apple to approve the update before updating their servers.

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55 Re: Game Down time Issues thread on Thu Jan 08, 2015 10:31 am

So on their twitter @AnnoEmpire_EN they posted it is back up two hours ago. But I still have no luck. They can do better than this Mad

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56 Re: Game Down time Issues thread on Thu Jan 08, 2015 10:35 am

The servers may be back online, but as they were updated you need the updated game client from the App Store. Which requires it to pass through Apple's review process first. It'll take time.

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57 Re: Game Down time Issues thread on Thu Jan 08, 2015 10:47 am

Zenobia

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JupiterFlux wrote:I still don't understand why they don't just wait for Apple to approve the update before updating their servers.
That's why I say! Hundreds of other game companies are able to do this all the time. Argh!

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58 Re: Game Down time Issues thread on Thu Jan 08, 2015 3:13 pm

Oh man, they're killing me, was hoping to get my second quartz mine setup today. Don't know why they can't have different clients accessing different APIs running concurrently, but their engineering has always been wanting.

On the positive side, looking forward to snow!

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59 Re: Game Down time Issues thread on Thu Jan 08, 2015 3:16 pm

Eh, my opinion has always been that sinks off releases a lot of games, but they tend to be unpolished, having issues like this and such. But hey, I like Anno and Anno on my iPhone is just too good to give up. So I'll wait... impatiently...

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60 Re: Game Down time Issues thread on Thu Jan 08, 2015 4:14 pm

Update available in the App Store! That didn't take as long as I thought it would.

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61 Re: Game Down time Issues thread on Thu Jan 08, 2015 4:16 pm

Zenobia

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YAYYYYYYYYYY!

I updated the banner on the homepage so hopefully everyone finds out very soon. Smile

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62 Re: Game Down time Issues thread on Thu Jan 08, 2015 4:17 pm

Zenobia

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I think everyone in the world is trying to login to the game this minute. I am having trouble getting in. The snow on the load screen is pretty though. Smile


ETA: I'm in! ooooooh, there is LOTS of pretty snow all over my kingdom! I am going to take some screenshots for posterity. Smile



Last edited by Zenobia on Thu Jan 08, 2015 4:20 pm; edited 1 time in total

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63 Re: Game Down time Issues thread on Thu Jan 08, 2015 4:18 pm

winter update available in app store woo hoo..
good luck!

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